Welcome to pH Factor Store. pH Factor Store (“Company”) and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully. If you have any questions or concerns regarding your purchase, please call us at 401-272-0020 during regular business hours. We are also available via email at [email protected]
RIGHT TO ACCESS WEBSITE
The Company grants you a limited right to access and make personal use of this website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of the Company. This right does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its content; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of the Company. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Company and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing the Company’s name or trademarks without the express written consent of the Company. Any unauthorized use terminates the permission or right granted by the Company. You may not use any Company logo or other proprietary graphic or trademark as part of the link without express written permission.
All the content on this cookie website (illustrations, texts, names, brand names, images and videos) is the property of the Company including copyright and trademark as detailed below:
All content included on this website such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of the Company or its content suppliers and protected by international copyright laws. The compilation of all content on this website is the exclusive property of the Company, with copyright authorship for this collection by the Company, and protected by international copyright laws.
The Company’s trademarks and trade dress may not be used in connection with any product or service that does not belong to the Company, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits the Company. All other trademarks not owned by the Company or its subsidiaries that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by the Company or its subsidiaries.
Any partial or total reproduction of the content, by any means and on any platform, is subject to prior and express written authorization by the Company. All information, content and files are protected by the law of the land. All fraudulent use of this content that violates the rights held by the company constitutes an offence and will be dealt with severely.
The Company will not, under any circumstances, be held responsible if a user violates rights held by a third party through his /her activities on the website.
The Company and its associates attempt to be as accurate as possible. However, the Company does not warrant that product descriptions or other content of this website is accurate, complete, reliable, current, or error-free. If a product itself offered by pH Factor Store is not as described, your sole remedy is to return it in unused condition.
RISK OF LOSS
All items purchased from the Company are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier or service provider.
The prices indicated on this website are shown in USD for customers and do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.
PAYMENT AND TAX:
We accept Visa, MasterCard, and American Express; we also accept payments through PayPal, as well as personal checks. Your credit card will be charged at the time of placing the order. Your personal and credit card information is used for payment processing only.
There will be a 7% sales tax added to orders shipped within Rhode Island.
We will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable even after 60 days after your order has been confirmed and paid for, we will refund the price you paid for the product. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again.
Your order will be delivered to the address you indicated when your order was placed. The pH Factor Store does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
We hope you are delighted with your purchase from pH Factor,
- However, if for any reason you decide not to keep your online purchase, we will accept returns of non-sale merchandise within 14 days of delivery of goods. Sale items as well as apothecary items such as oils, lotions, candles, and soaps are not returnable. All merchandise must be returned in original condition and in original packaging with all tags attached. All goods must be intact, unworn or unused, in original condition and with all attached tags, specific packaging, authenticity cards, dust bags, and/or shoe boxes. Returns not meeting these criteria will not be accepted and will be sent back to the customer and the refund will be refused.
- Original shipping/ handling charges, if applicable, are non-refundable.
- We suggest using UPS, FedEx, or USPS for returning any merchandise, and recommend retaining the tracking number of your return package. pH Factor is not responsible for return shipping costs on merchandise sent back to us. We also recommend that you include a copy of your receipt in the return box. We cannot assume responsibility for reimbursement or compensation in the event that returned packages are lost, stolen, or mishandled.
- Returns should be shipped to: pH Factor, 780 Hope Street, Providence, RI 02906. Returns are processed within five business days of receipt of returned goods. Please allow for an additional 10 business days for your refund (returned items less any shipping costs) to post to your credit card. All refunds will be given in the same method as original payment.
- If you have any questions or concerns about your order or a return, get in touch with us at: 401-272-0020.
We typically ship via USPS, unless otherwise requested. Please contact us if you would like your order shipped via a different carrier, or if you would like to add any special services (such as insurance, or if a require signature).
We currently offer flat rate shipping of $6.99 priority mail (USPS and Post Office), which includes $50.00 insurance and tracking. Orders above $100.00 USD will receive free shipping.
YOUR MEMBERSHIP ACCOUNT
If you use this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. The Company and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, an invasion of privacy, infringement of intellectual property rights, or otherwise injurious or objectionable to third parties, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. The Company reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant the Company and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant the Company, and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post, that the content is accurate, that use of the content you supply does not violate this policy and will not cause injury to any person or entity, and that you will indemnify the Company or its associates for all claims resulting from the content you supply. The Company has the right but not the obligation to monitor and edit or remove any activity or content. The Company takes no responsibility and assumes no liability for any content posted by you or any third party.
If the product is returned within 14 days of its delivery, subjects to these Terms and Conditions the customer will be reimbursed via the same payment method as was used initially.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
This website is provided by the company on an "as is" and "as available" basis. The company makes no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials, or products included on this website. You expressly agree that your use of this website is at your sole risk. To the full extent permissible by applicable law, the company disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. The company does not warrant that this website, its servers, or email sent from the company are free of viruses or other harmful components. The company will not be liable for any damages of any kind arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
PRIVACY AND PROTECTION OF PERSONAL DATA
You may give us details while subscribing, ordering and/or while paying for your order. These details are essential for the processing and delivery of your orders, and for billing. Failure to provide the information required for processing your order, and/or for billing will result in the cancellation of your order. By registering on this website, you agree to provide us with authentic information and communicating false information will not be condoned.
You have the permanent right to access and rectify all the information that concerns you, you can at any time contact us and find out what personal information we hold concerning you and you may also at any time, modify this information or have this information deleted.
By visiting our website, you agree that the laws of United States and the State of Rhode Island without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and the Company or its associates.
This Agreement is governed by the laws of the United States and the State of Rhode Island, without regard to its conflict of law provisions. You agree that any cause of action that may arise under this Agreement will be brought in the appropriate court in Rhode Island and you agree to submit to the personal and exclusive jurisdiction of the courts located in Rhode Island.
WEBSITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies posted on this website. These policies also govern your visit to our website. We reserve the right to make changes to this website, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.